FAQs & Policies

Check-in is at 3:00 PM. Check-in instructions are typically sent 48 hours prior to your arrival. Access may be via a secure key lockbox or an in-person greeting by your host.

Check-out is at 11:00 AM. Before departing, please:

• Wash any used dishes and dispose of trash.

• Turn off all lights, air conditioning units, and appliances.

• Ensure all doors and windows are securely locked.

• Return the key to the Office.

• Early Departure: You are free to depart at any time before 11:00 AM on your check-out date.

• Late Check-Out: Late check-outs may be available depending on our booking schedule. Please message us ahead of time to request extra time so we can coordinate with our cleaning team.

Yes! While cell service is generally reliable around the property, complimentary high-speed Wi-Fi is available to keep you connected throughout your stay.

The home is equipped with air conditioning units in both the living room and bedroom, adjustable via their respective remotes. Extra blankets can be found in the bedroom closet.

Yes, the tap water is safe to drink. For your convenience, complimentary bottled water is also provided in the refrigerator upon arrival.

Yes, basic supplies—including dish soap, sponges, and multi-surface cleaner—are stored under the kitchen sink for your use during your stay.

Yes, mid-stay housekeeping is available for $40. This service includes tidying up, replacing linens, and a thorough refresh of your space.

Yes! We offer hassle-free airport pickup and drop-off for $60 per trip. Contact us prior to your arrival to schedule your ride.

Uber does not operate in Belize. However, airport taxis are readily available and typically cost $25 – $30 USD for trips from the airport into Belize City.

Yes, complimentary parking space is available on the property near the house. Free street parking is also available nearby.

The city center is approximately a 10-minute drive by car or about 50 minutes via public transportation.

• Taxis: 24/7 taxi services are available for quick access to downtown. We recommend the Biltmore Shuttle (+501 615-4805).

• Car Rental: For maximum flexibility, renting a car is highly recommended.

  Crystal Auto Rental
  2½ Miles Philip Goldson Highway, Belize City
  Phone: +501 223-1600 | WhatsApp: +501 670-7617
  US Line: +1 936-307-1325 | Web: crystal-belize.com
  

• Local Bus: Public buses operate locally, but schedules can be irregular and journey times longer.

• Domestic Flights: For travel across Belize, Tropic Air and Maya Island Air operate out of the nearby Municipal Airport.

• Guest Limit: Only registered guests included in your booking are permitted on the property. Please contact us in advance if you wish to add guests to your reservation.

• Quiet Hours: To respect our neighbors, quiet hours are strictly enforced between 10:00 PM and 8:00 AM.

• No unapproved parties or events. Contact us to arrange private events: Parties, excessive drinking, and illegal drug use are strictly prohibited.

• No Smoking: Smoking and vaping are strictly prohibited inside the home. Outdoor areas may be used for smoking.

• Trash & Cleanliness: Please dispose of all trash in the outdoor dumpster prior to check-out.

• Damages: Please notify us immediately of any damage or broken items so we can promptly make repairs or replacements.